Terms and Conditions for Gardeners Crayford

These Terms and Conditions set out the basis on which gardening services are provided by Gardeners Crayford. They apply to all domestic and commercial work booked through us, whether the work involves routine maintenance, one-off clearances, planting, pruning, lawn care, or related outdoor services. By making a booking, the customer confirms that they have read, understood, and agreed to these terms.

For the avoidance of doubt, these terms are intended to be fair, practical, and consistent with UK consumer law and general business practice. They are designed to explain how a booking is made, how payments are handled, what happens if plans change, and where responsibility lies if something goes wrong. If a matter is not covered here, the parties will act reasonably and in good faith.

In these terms, “we”, “us”, and “our” refer to the gardening service provider, and “you” or “your” refer to the customer receiving the service. References to “the service” include any quotation, agreed work, scheduled visit, or follow-up task arranged as part of a gardening appointment. The wording may use different variations such as gardeners in Crayford, Crayford garden services, or local gardening services, but the meaning remains the same.

The booking process begins when you request a quotation, estimate, or service appointment. We may ask for photographs, a short description of the garden, access details, and any relevant information about the condition of the site. Any estimate provided before inspection is based on the information you supply, and may be revised if the actual site conditions differ from what was described. A booking is not confirmed until we have accepted the work and agreed a date, scope, and price or pricing method.

Where a quotation is issued, it may be valid for a limited period only and may be withdrawn or updated if costs change or the scope changes before acceptance. If the job is priced by the hour, the final charge will depend on the time spent on site and any additional materials or waste handling required. If the job is priced as a fixed price, that price applies only to the work clearly described in the agreed scope. Any extra tasks requested later will be treated as variations.

Gardeners Crayford may refuse or delay a booking where access is unsafe, equipment requirements are unsuitable, weather conditions prevent safe completion, or the work requested falls outside the services we provide. We may also ask for a deposit to secure an appointment, especially for larger jobs, seasonal work, or projects that require advance purchasing of materials. The deposit amount, if any, will be explained before confirmation.

Payment terms will be set out in the quotation, booking confirmation, or invoice. Unless otherwise agreed in writing, payment is due on completion of the work or within the period stated on the invoice. We may accept payment by bank transfer, card, or another agreed method. Cash payments, if accepted, must be made in full on the day of service unless a different arrangement has been confirmed in advance.

If materials are required, these may be charged separately or included in the quoted price, depending on how the job is arranged. Any expenses reasonably incurred for the work, such as specialist supplies, hired equipment, disposal charges, or additional labour caused by changes to the scope, may also be added to the final invoice if previously explained or if you authorise the extra cost during the job. All prices are stated in pounds sterling unless noted otherwise.

Late payments may result in administration charges, suspension of further services, or recovery action where necessary and permitted by law. If an invoice is not paid by the due date, we may charge interest on overdue sums at the statutory rate or any rate permitted under applicable legislation. We reserve the right to withhold future bookings until outstanding balances are settled in full.

Cancellations must be made as soon as possible if you no longer require the appointment. Where a visit is cancelled with reasonable notice, any deposit may be refunded or partially retained to cover genuine costs already incurred, depending on the nature of the booking. If the job is cancelled at short notice, after the team has already been allocated, or after materials have been purchased specifically for your work, some or all of the deposit may be retained.

We may need to reschedule or cancel a booking due to severe weather, illness, equipment failure, unsafe working conditions, or circumstances beyond our control. In such cases, we will aim to offer the next available appointment. We are not liable for loss caused by a delay or cancellation arising from events outside our reasonable control, provided we act with reasonable care and try to minimise disruption.

If you are a consumer and have booked the service at a distance, any statutory cooling-off rights under UK law will apply unless an exception applies, for example where you specifically request that the service starts during the cancellation period. Where you ask us to begin work within the cooling-off period, you may be asked to acknowledge that you may lose the right to cancel once the service has been fully performed, or may have to pay for work already completed.

All reasonable care will be taken while carrying out gardening work, but liability is limited to the extent permitted by law. We are responsible for losses caused by our negligence or breach of contract, including damage to your property where we have failed to act with reasonable skill and care. However, we are not liable for pre-existing defects, hidden weaknesses, unstable structures, underground obstructions, or damage resulting from information you failed to disclose.

You are responsible for ensuring that we have safe access to the property, that pets are secured, and that any fragile, valuable, or hazardous items are removed from areas where work is to be carried out. We will not be liable for delays or damage caused by items left in working areas, by inaccurate instructions, or by conditions we could not reasonably identify before starting the job. If you ask us to work in a way that differs from our normal practice, you accept the associated risk unless we agree otherwise in writing.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law. Where we are found liable for a proven loss, our liability will be limited to the amount paid or payable for the specific service giving rise to the claim, except where the law requires a different position. This limitation is intended to be reasonable and enforceable.

Waste and green waste generated during the service will be handled in line with applicable UK waste regulations. This includes reasonable steps to ensure that garden waste, soil, branches, leaves, turf, and similar materials are stored, transported, or disposed of lawfully. Where waste removal is included in the service, it will be done through lawful disposal channels, and charges may apply depending on volume, weight, and disposal method.

You remain responsible for informing us if any waste on site may be contaminated, mixed with non-garden materials, or subject to special handling requirements. We will not remove hazardous materials, asbestos, chemicals, medical waste, or other regulated substances unless this has been expressly agreed in writing and can be lawfully undertaken. If prohibited or unexpected waste is discovered, we may stop work in the affected area until the issue is resolved.

Where green waste is left on site for collection by a third party or for your own disposal, you accept responsibility for its further handling once our work is complete. If waste transfer documentation is required, we will provide or arrange it where legally necessary and within the agreed scope. Any request for exceptional disposal, clearance of large volumes, or repeated landfill visits may be treated as an additional charge.

Customers must ensure that the area is reasonably accessible and that any necessary permissions are in place before work begins. If the property is rented, leasehold, managed, or shared, you are responsible for obtaining the consent required for us to carry out the agreed services. We accept instructions from the person who places the booking and may rely on those instructions as authorised unless told otherwise before the service date.

Any plants, shrubs, trees, or lawn areas that are to be removed, pruned, or altered should be clearly identified before work starts. We are not responsible for reversing changes that were specifically approved by you, even if you later change your mind. Where the service involves cultivation or planting, we cannot guarantee the survival of plants because outcomes depend on weather, soil conditions, aftercare, and factors outside our control. Any aftercare advice provided is given in good faith and does not create a separate guarantee unless expressly stated.

We may take photographs before, during, or after the service for operational records, quality control, training, insurance, or evidence of completed work. Such images will be used appropriately and may be retained in accordance with our business records practices. We will not use customer data in a way that conflicts with applicable data protection law. If a written agreement includes a special privacy statement, that statement will take priority to the extent of any inconsistency.

Any complaint about the service should be raised promptly so that we can review the issue and, where appropriate, inspect the work. We may offer to return and correct a proven issue where that is reasonable and practical. If a dispute cannot be resolved informally, both parties agree to act reasonably and consider alternative dispute resolution before commencing formal proceedings, where appropriate.

These Terms and Conditions are governed by the laws of England and Wales. If the customer is based in Scotland or Northern Ireland, mandatory local consumer rights may still apply where relevant, but the governing law for the contract will remain as stated unless otherwise required by law. Any legal proceedings arising from the agreement shall be brought in the courts of England and Wales, unless the law requires a different forum.

The contract formed between you and Crayford gardeners represents the entire agreement for the specific service booked, unless a separate written agreement states otherwise. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. No waiver of any term will be effective unless confirmed in writing, and any failure to enforce a right on one occasion does not prevent future enforcement.

By proceeding with a booking, you confirm that you have authority to instruct the work, agree to the applicable charges, and accept these Terms and Conditions. We may update the terms from time to time to reflect legal, operational, or commercial changes, and the version in force at the time of booking will normally apply unless a later written agreement states otherwise. If you require a service from Gardeners Crayford, these terms are intended to provide clear expectations before any work begins.