Gardeners Crayford Service Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners Crayford provides gardening and related services to you as a customer in the United Kingdom. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following definitions apply:

Client means the person or organisation requesting and purchasing the services from Gardeners Crayford.

Company means Gardeners Crayford, the gardening service provider.

Services means any gardening, garden maintenance, landscaping, clearance, hedge trimming, lawn care, planting, or related work carried out by the Company.

Booking means a request by the Client for Services which has been accepted and confirmed by the Company.

Site means the garden, outdoor space or other premises at which the Services are to be carried out.

2. Scope of Services

The Company provides a range of gardening and garden maintenance services, which may include but are not limited to lawn mowing, hedge cutting, pruning, planting, garden clearance, weed control, soil preparation, maintenance visits, soft landscaping and seasonal tidy-ups.

The exact scope of the Services to be provided will be agreed between the Client and the Company at the time of Booking, and may be set out in a written estimate, quote or service description communicated to the Client.

Any additional work requested by the Client on the day of service or after the initial agreement may be subject to further charges and time availability. The Company will advise the Client of any changes to cost or time before proceeding with additional work.

3. Booking Process

Bookings may be requested by the Client through the Companys accepted contact or enquiry methods. A Booking is not confirmed until the Company has acknowledged the request and has provided confirmation of the appointment date, estimated time and, where applicable, a price or hourly rate.

The Company may request photographs, measurements or a site visit to assess the garden and confirm the scope of work before finalising a quote. All quotations are given in good faith based on the information available at the time.

The Client is responsible for providing accurate and complete information about the Site, including any access restrictions, parking limitations, or specific hazards such as uneven ground, hidden cables or buried services.

The Company reserves the right to decline or cancel a Booking where the requested work is unsuitable, unsafe, not feasible, or outside the normal scope of the Companys services.

4. Access and Client Responsibilities

The Client must ensure that the Companys staff have safe and reasonable access to the Site at the agreed date and time. This includes arranging access through any locked gates or communal areas as necessary.

The Client must ensure that any pets, children or vulnerable persons are kept safely away from the work area during the provision of Services. The Company cannot be held liable for any incident arising where this requirement has not been met.

The Client is responsible for ensuring that the Site is reasonably clear of obstructions not related to the gardening work, such as personal items, furniture, toys or other possessions that might impede the work or pose a safety risk.

If access is not available, or the Site is not in a suitable condition for work to proceed, the Company may cancel or postpone the Booking and may charge a call-out or cancellation fee as set out in these Terms.

5. Estimates, Quotes and Pricing

All prices are provided in pounds sterling unless otherwise stated. The Company may offer fixed price quotes for defined tasks or hourly rate pricing for more open-ended work. The pricing method will be made clear to the Client at the time of Booking.

Any estimate or quote is based on the information available and assumes normal ground conditions, reasonable access and typical time requirements. If the actual conditions differ significantly from those initially described, the Company may adjust the price accordingly. The Client will be informed of any required variation before the additional work is undertaken wherever reasonably possible.

Prices are exclusive of green waste removal charges unless explicitly stated otherwise. Waste removal, disposal fees and specialist treatments may be charged as additional items.

6. Payments and Invoicing

Payment terms will be confirmed with the Client at the time of Booking or in the invoice. Unless otherwise agreed in writing, payment is due on completion of the Services or within the payment period stated on the invoice.

The Company may require a deposit or advance payment for certain types of work, including larger projects, regular maintenance contracts, or any work requiring the purchase of significant quantities of plants, materials or equipment. Deposits are non-refundable except where the Company cancels the work without offering a reasonable alternative date.

Accepted payment methods will be communicated by the Company and may include bank transfer or other commonly used payment options. Cash payments may be accepted only where specifically agreed in advance and recorded on an invoice or receipt.

In the event of late payment, the Company reserves the right to charge interest on the overdue amount and to recover reasonable costs incurred in pursuing payment, in accordance with applicable UK legislation.

7. Cancellations and Rescheduling

The Client may cancel or request to reschedule a Booking by giving reasonable notice to the Company. The required notice period will usually be at least 24 hours before the scheduled appointment time unless a different period is specified in writing by the Company.

Where the Client cancels a Booking with less than the required notice period, the Company may charge a cancellation fee, which may be a fixed charge or a percentage of the quoted price or expected hours. This is to cover time lost and any costs incurred in preparing for the appointment.

The Company reserves the right to cancel or reschedule a Booking due to adverse weather conditions, staff illness, equipment failure, safety concerns, access issues, or other circumstances beyond its reasonable control. In such cases, the Company will offer the Client an alternative appointment date wherever possible. No cancellation fee will apply where the Company cancels for these reasons.

If the Client repeatedly cancels or fails to provide access at the agreed time, the Company may decline to accept further bookings.

8. Health, Safety and Conduct on Site

The Company will take reasonable steps to ensure that the Services are carried out safely and in accordance with relevant health and safety requirements. Staff will use appropriate tools, equipment and protective gear for the tasks to be performed.

The Client must inform the Company of any known hazards at the Site, including but not limited to unstable structures, sharp objects, damaged surfaces, chemical residues, or underground utilities that may be affected by digging or other works.

The Company reserves the right to stop work if conditions at the Site pose a risk to health, safety or property that cannot be adequately controlled. In such circumstances, the Client may still be liable for part or all of the agreed fee, depending on the work already carried out and costs incurred.

9. Waste Handling and Environmental Regulations

The Company aims to handle garden waste in a responsible and environmentally considerate way. Unless otherwise agreed, the standard service is for the Company to cut, prune or clear vegetation and leave the resulting green waste stacked or bagged at the Site for the Client to dispose of using their own facilities.

If the Client requests removal of green waste, this will be subject to additional charges and will be carried out in accordance with relevant UK waste carrier and disposal regulations. The Company will not remove hazardous waste, contaminated soil, chemicals, asbestos, or any other materials that fall outside normal garden waste categories.

The Client is responsible for ensuring that any instructions they give the Company about waste handling and disposal are lawful and comply with local and national regulations. The Company will not be obliged to follow any instructions that would result in unlawful dumping or disposal of waste.

10. Use of Materials, Plants and Products

Where the Company supplies plants, seeds, turf, compost, fertilisers or other gardening materials, these will be selected using reasonable care and skill. However, the Company cannot guarantee the long-term performance of living plants or lawns, as their survival and growth depend on factors such as weather, soil conditions, pests, disease and the Clients ongoing care and maintenance.

Any care instructions or guidance provided by the Company are given in good faith but do not form a guarantee of performance. The Client is responsible for following ongoing watering, feeding and maintenance recommendations for the best possible results.

The Company will use tools and products appropriate for the task, and where chemical treatments such as weed killers or pesticides are used, this will be discussed with the Client where reasonably practicable. The Client must keep children, pets and wildlife away from treated areas for any recommended period.

11. Liability and Limitations

The Company will exercise reasonable care and skill in providing the Services. If the Client is dissatisfied with any aspect of the work, the Client must notify the Company as soon as reasonably possible, allowing the Company an opportunity to inspect and, where appropriate, remedy the issue.

Except where prohibited by law, the Companys liability for any loss or damage arising from the provision of Services will be limited to the amount paid or payable by the Client for the specific Booking during which the incident occurred. The Company will not be liable for any loss of profits, loss of enjoyment, loss of opportunity, or any indirect or consequential losses.

The Company is not responsible for pre-existing damage or defects at the Site, including damage to lawns, plants, structures or underground services that were not reasonably apparent or disclosed before work commenced.

Nothing in these Terms shall exclude or limit the Companys liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.

12. Damage to Property

The Company will take reasonable care to avoid unnecessary damage to the Clients property and neighbouring properties. However, gardening work inherently involves the use of cutting tools, machinery and manual handling, and minor disturbance to soil, borders and surrounding areas is sometimes unavoidable.

The Client should identify and clearly mark any delicate areas, valuable plants, hidden cables, irrigation systems or similar features that require particular care. The Company cannot be held liable for accidental damage to items not reasonably visible or brought to its attention.

13. Complaints and Disputes

If the Client has a concern or complaint about the Services, they should raise this with the Company promptly, ideally within 48 hours of the work being carried out. The Company will review the concern, may arrange an inspection, and will seek a fair and reasonable resolution, which may include additional remedial work or a partial refund where appropriate.

Both parties agree to attempt to resolve any disputes amicably and in good faith before considering formal legal action.

14. Force Majeure

The Company will not be liable for any delay or failure to perform its obligations where such delay or failure is caused by events beyond its reasonable control, including but not limited to extreme weather, flooding, fire, acts of government, strikes, public health restrictions, or disruption to transport or utilities.

15. Changes to These Terms

The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Clients Booking will apply to that Booking. Updated terms may be made available on the Companys website or by other communication methods.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the provision of Services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and Conditions or the Services supplied by the Company.

17. Entire Agreement

These Terms and Conditions, together with any written quotation, invoice or specific written agreement between the Company and the Client relating to a Booking, constitute the entire agreement between the parties in relation to the Services. No other statements, promises or representations shall be binding unless confirmed in writing by the Company.

By placing a Booking or allowing work to commence, the Client acknowledges that they have read, understood and agree to be bound by these Terms and Conditions.